Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS402053 Mapping and Delivery Guide
Participate in breakthrough improvements in an office

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS402053 - Participate in breakthrough improvements in an office
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required by an office employee to participate in team activities to identify how to radically improve selected office-related processes to eliminate waste and improve value-add to the customer and to implement and sustain the changes in their own work.The unit covers team members contributing to the breakthrough improvements based on knowledge of their own and the broader office functions and how they contribute to meeting customer requirements. This unit assumes that one or more processes in the office have been mapped and a target area for breakthrough improvement has been identified.The office environment may include administrative, transactional or service-based processes in or attached to a manufacturing organisation, within their value stream or similar environments, such as health care, education, financial, construction or Defence services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real project in an operational workplace.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Contribute to planning improvement events
  • Identify own role and functions and those of the broader office and how they contribute to value to the customer.
  • Make suggestions for changes that might lead to improvements in the targeted process.
  • Participate in team activities to identify breakthrough improvements to be implemented.
  • Identify own project tasks and task sequencing for improvements.
       
Element: Assist in making improvements
  • Identify metrics relevant to own role in the target process.
  • Gather baseline data on these metrics.
  • Undertake tasks as allocated in the project plan.
  • Communicate with team and project leader on progress, achievements and difficulties.
  • Contribute to making adjustments and finding solutions to problems.
       
Element: Contribute to evaluating improvements
  • Gather comparative data on the metrics once changes have been made.
  • Participate in team activities to evaluate the outcomes of the event.
  • Make suggestions for additional changes and/or improvements for areas of poor performance.
       
Element: Sustain improvements
  • Consistently apply the new procedures/processes in own work area.
  • Apply monitoring mechanisms.
  • Report non-conformances and suggestions for further improvements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute to planning improvement events

1.1

Identify own role and functions and those of the broader office and how they contribute to value to the customer.

1.2

Make suggestions for changes that might lead to improvements in the targeted process.

1.3

Participate in team activities to identify breakthrough improvements to be implemented.

1.4

Identify own project tasks and task sequencing for improvements.

2

Assist in making improvements

2.1

Identify metrics relevant to own role in the target process.

2.2

Gather baseline data on these metrics.

2.3

Undertake tasks as allocated in the project plan.

2.4

Communicate with team and project leader on progress, achievements and difficulties.

2.5

Contribute to making adjustments and finding solutions to problems.

3

Contribute to evaluating improvements

3.1

Gather comparative data on the metrics once changes have been made.

3.2

Participate in team activities to evaluate the outcomes of the event.

3.3

Make suggestions for additional changes and/or improvements for areas of poor performance.

4

Sustain improvements

4.1

Consistently apply the new procedures/processes in own work area.

4.2

Apply monitoring mechanisms.

4.3

Report non-conformances and suggestions for further improvements.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, on one (1) or more occasions, to:

participate in a breakthrough improvement activity

implement improvements relevant to own job

contribute to evaluation of improvements

sustain improvements in own job/work area.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role under routine only supervision, including:

breakthrough improvement/kaizen blitz processes

kaizen and kaizen blitz, their differences and complementarity

performance metrics – gathering and using

evaluation of improvements

methods of monitoring and sustaining performance.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute to planning improvement events

1.1

Identify own role and functions and those of the broader office and how they contribute to value to the customer.

1.2

Make suggestions for changes that might lead to improvements in the targeted process.

1.3

Participate in team activities to identify breakthrough improvements to be implemented.

1.4

Identify own project tasks and task sequencing for improvements.

2

Assist in making improvements

2.1

Identify metrics relevant to own role in the target process.

2.2

Gather baseline data on these metrics.

2.3

Undertake tasks as allocated in the project plan.

2.4

Communicate with team and project leader on progress, achievements and difficulties.

2.5

Contribute to making adjustments and finding solutions to problems.

3

Contribute to evaluating improvements

3.1

Gather comparative data on the metrics once changes have been made.

3.2

Participate in team activities to evaluate the outcomes of the event.

3.3

Make suggestions for additional changes and/or improvements for areas of poor performance.

4

Sustain improvements

4.1

Consistently apply the new procedures/processes in own work area.

4.2

Apply monitoring mechanisms.

4.3

Report non-conformances and suggestions for further improvements.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

A physical or virtual office includes one or more of:

conducts information/administrative/transaction/service-based functions

produces information and/or services as deliverables to internal or external customers

stores records in hard copy or electronically.

Breakthrough improvement includes all of:

delivers a significant level of improvement e.g. a better ratio of value-add to non-value add from the customer perspective

uses a formal process

is a discrete targeted activity that is achieved in a relatively short timeframe.

Monitoring mechanisms include one or more of:

scheduled audits

regular monitoring and/or reporting activities

communications, such as standing items for team meetings

tracking and visual display of performance measures.

Muda (waste) includes one or more of:

errors in documents or data

transport of documents

doing unnecessary work

waiting for the next process step

process of getting approvals

unnecessary motions

backlog in work queues

underutilised employees

too many signature/approval levels

unclear job descriptions

obsolete databases/files/folders

collecting unnecessary data

interruptions that do not add value

purchase orders not matching quotation

full or bulk printouts when partial printout would do

printing out when electronic files could serve the purpose

holding unnecessary stock of office supplies

generating reports that are not read

other activities which do not yield any benefit to the organisation or any benefit to the organisations customers.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify own role and functions and those of the broader office and how they contribute to value to the customer. 
Make suggestions for changes that might lead to improvements in the targeted process. 
Participate in team activities to identify breakthrough improvements to be implemented. 
Identify own project tasks and task sequencing for improvements. 
Identify metrics relevant to own role in the target process. 
Gather baseline data on these metrics. 
Undertake tasks as allocated in the project plan. 
Communicate with team and project leader on progress, achievements and difficulties. 
Contribute to making adjustments and finding solutions to problems. 
Gather comparative data on the metrics once changes have been made. 
Participate in team activities to evaluate the outcomes of the event. 
Make suggestions for additional changes and/or improvements for areas of poor performance. 
Consistently apply the new procedures/processes in own work area. 
Apply monitoring mechanisms. 
Report non-conformances and suggestions for further improvements. 

Forms

Assessment Cover Sheet

MSS402053 - Participate in breakthrough improvements in an office
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS402053 - Participate in breakthrough improvements in an office

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: